Privacy policy

This policy describes how Công ty TNHH Thiên Khôi (“Thien Khoi”, “we”) processes personal information you voluntarily provide via this website — mainly through the consultation / quotation form on the Contact page — and through channels you initiate (hotline, email, Zalo, Facebook).

The website does not run behavioral analytics, does not embed advertising trackers, and does not collect data merely from browsing.

By submitting the form or contacting us, you confirm that you have read this policy within the scope allowed by Vietnamese law.

We only receive information when you fill in and submit the contact form, including:

• Full name (required)
• Phone number (required)
• Email (optional)
• Company name (optional)
• Product of interest — selected from the website catalog (optional)
• Description of your needs (required)

Together with the above, the system includes the submission time and source “Thien Khoi Website – /lien-he” so our team can receive and respond.

If you call the hotline, email, or message via Zalo / Facebook, we only process information you voluntarily provide on that channel (e.g. phone number, conversation content).

The website does not collect IP addresses, browser type, browsing history or location data solely for analytics or advertising.

Information from forms and contact channels is used to:

• Receive and respond to consultation, survey and quotation requests
• Follow up on technical and commercial discussions related to Thien Khoi products / services
• Comply with legal obligations when a competent authority makes a valid request

We do not sell your personal information to third parties and do not use form data for advertising beyond responding to your request.

Form content is sent via a form / email forwarding service (FormSubmit) to Thien Khoi’s mailbox to receive requests. Data is used only for that purpose.

Otherwise, we do not share your information with third parties unless required by law or with your clear consent.

Consultation / quotation information is kept in mailboxes and related channels for as long as needed to process the request and maintain commercial contact, or as required by law. When no longer needed, we delete or stop using the data within technical limits.

We limit who can access mailboxes and intake channels, and use information only for the stated purposes. Transmission over the internet and third-party services is not absolutely guaranteed; please consider how much detail you share on a public form.

Under applicable law, you may request access to, correction of, updates to, or restriction / deletion of personal information related to a request you submitted, by contacting us as below. We may need to verify your identity first.

Thien Khoi’s website does not actively set analytics cookies, advertising cookies, or personal preference storage on your browser. Browsing does not require you to accept tracking cookies.

If how we collect or process information on the website changes (e.g. adding analytics), we will update this policy on the page with a new effective date.